United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Nigeria
Employment Type: Contract
Responsibilities
- Open and maintain accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint
- Receiving calls and attending to customers complaints and also proffering adequate solution
- Informs clients by explaining procedures, answering questions, providing information
- Updates job knowledge by studying new product descriptions, participating in educational opportunities.
- Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Updating account information
Requirements
- Interested candidates should possess a Bachelor’s Degree / HND qualification
- 1 year work experience.
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Job Title: Transaction Officer (Bank Teller)
Location: Nigeria
Job Type: Full Time
Job Responsibilities
- Ensure the laid down procedures are properly followed at all times.
- Ensure all entries posted by the Unit have been properly authorized as per the delegation of authority.
- Ensure timely and accurate posting of vouchers received.
- Ensuring that laid down operating procedures is followed.
- Undertake timely escalation of any suspicious instructions or payments to higher authority.
- Realize Department Business Goals in cooperation with colleagues.
- Identify your skill gap and share it with your manager on how to acquire required skills.
- Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.
- Undertake periodic product/process review to tighten any existing gaps.
- Manage information flow in both directions (upwards and downwards).
- Receive client cash and cheque deposits and make withdrawal payments to clients based on duly completed instruction vouchers and cheques from the client.
- Ensure all customer transaction entries are accurately posted with required authorized as per the existing delegation.
- Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.
Qualification & Experiences
- Candidates with good understanding of Banking Operations
- Only Ordinary National Diploma holders in any Banking or related discipline.
Key Performance:
- People Management Skills
- Managing & Developing yourself
- Analytical and numerical skills.
- Good Communication Skills
- Team-working: building and developing high performance Teams
Required Knowledge:
- General Banking Knowledge
- PC and Spread Sheet Skills
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Job Title: Marketing Associate
Location: Nigeria
Employment Type: Full-time
Job Expectations
- Good hands-on experience with tier 1 and 2 banks
- Not less than 2 years working experience as a Marketing Associate
- Good communication and analytical skills
- Good Marketing/Selling skills i.e. Commercial/Corporate Products
Job Qualification
- B.Sc. in any discipline
- Not more than 35 years
Job Benefits
- Highly competitive take-home salary i.e. mark up of the candidate current/last salary
- Conversion structure to ET every 6 months based on performance
- Good commission structure on every excess made on the average monthly target
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Job Title: SME Channel Solutions & Transaction Services Personnel
Location: Nigeria
Job Objective(s)
- Channel roll out across Nigeria and ROA markets
- Drive prioritization of new development / client specific asks
- Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
- Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
- Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
- Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
- Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
- Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
- Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
- Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
Minimum Education Qualifications
- Minimum education level -First Degree
Previous Work Experience Requirements:
- Two years relevant work experience
Skills required:
- Interpersonal Skills
- Negotiation skills
- Customer service orientation
- Strategic thinking
- Communication skills (written and oral)
- Cost management
Knowledge:
- Basic banking operations, policies and procedures
- Knowledge of Product Deployment Processes including regulatory requirements
- Good understanding of emerging Financial technology trends and use cases
- Deep understanding of the Technology Stack that drives Channels Business
- Good Digital Banking and Payments product knowledge
- Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
Interested and qualified candidates should:
Click here to apply
Job Title: Team Member, Enterprise Applications Support
Location: Nigeria
Job Objective(s)
- Documentation of Enterprise architecture baseline
- Process optimization
- Project Delivery Effectiveness
- Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data
- Issue Closure within TAT
- Adhoc
Minimum Education Qualifications
- First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component
- A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential
Previous Work Experience Requirements:
- 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc) for BO
Skills required:
- Applications support (ASUP L2)
- IT Operations (ITOP L2)
- Problem management (PBMG L3)
- Information security (SCTY L3
- Service level management (SLMO L2)
- Configuration management (CFMG L3)
- Change management (CHMG L3)
- Release and deployment (RELM L3
- Supplier relationship management (SURE L2
- Learning & development management (ETMG L3)
- IT estate management (DCMA L3)
Knowledge:
- Change management experience gained within a large / complex operational business environment
- Product Knowledge and Experience
- Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
- Ability to optimize or redesign process flows to meet project requirements
Interested and qualified candidates should:
Click here to apply
Job Title: Team Lead, Digital Marketing
Location: Nigeria
Job Objective(s)
- Achievement of PBT and AUC target
- Grow existing business
- Generate new businesses
- Drive RSA PIN counts
- Activate dormant employers
- Create active impressions to drive engagements on social media platforms
- Develop Top-of-Mind Awareness contents and videos for campaigns for social media platforms
- Develop graphics for campaigns on social media platforms
- Achieve zero negative press
- Drive traffic to website
- Establish presence on electronic platforms
Minimum Education Qualifications
- First Degree in any field
- Masters’ Degree or a Professional qualification will be an advantage
Previous Work Experience Requirements:
- Minimum of 5 years’ experience in digital marketing
Skills required:
- Sound Oral and Written Communication Skills
- Good Analytical/Problem solving skills
- General Administration and Coordination skills
- Good Leadership/Coaching and Supervisory Skills
- Good Interpersonal skills
- Capacity for working within deadlines
- Good Initiative and Proactiveness
- Responsiveness and Adaptiveness
- Strong Personality. Being Firm and Assertive
- Multitasking and Time Management
- Team Building/Conflict Management Skills
Knowledge:
- Sound knowledge of Pension Operations
- Good Understanding of the PFC’s Systems and Applications e.g., NAV and Web Portal
- Good Knowledge of Microsoft Office and Digital Marketing tools
- Good Understanding of PenCom guidelines and Regulatory Requirements
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Job Title: Chief Information Officer
Location: Nigeria
Job Objective(s)
- Set objectives and strategy of the Information Technology Department
- Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
- Design and customize technological systems and platforms to improve customer experience
- Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
- Oversees the technological infrastructure (Network and Computer systems) in the organization to ensure optimal performance
- Direct and organize IT related projects
- Monitor changes and advancements in technology to discover ways the Company would gain competitive advantage
- Analyze the costs, value and risks of information technology to advise Management and suggest required actions.
Minimum Education Qualifications
- First Degree in Computer Science, Engineering etc or relevant discipline
- Master’s Degree or any relevant certification is an added advantage
- ITIL Certified Expert also an added advantage
Previous Work Experience Requirements:
- Minimum of 10 years’ experience in financial services, including Banking and Pensions
- Proven experience as a CIO or similar managerial role
- Excellent knowledge of IT systems and infrastructure
- Background in designing/developing IT systems and planning IT implementation
- Solid understanding of data analysis, budgeting, and business operations
- Analytical and problem-solving capabilities
- Excellent organizational, interpersonal, communications and leadership skills.
Skills Required:
- Sound Oral and Written Communication Skills
- Good Analytical/Problem solving skills
- General Administration and Coordination skills
- Good Leadership/Coaching and Supervisory Skills
- Good Interpersonal skills
- Capacity for working within deadline
- Ability for good initiative and proactiveness
- Ability to quickly adapt to new process
- Strong Personality. Being Firm and Assertive
- Capacity to Manage and absorb pressure
- Team Building/Conflict Management Skills.
Knowledge:
- Sound knowledge of financial services, including Banking and Pensions
- Good knowledge of the company’s Policies, Product Manuals, and procedures
- Good Understanding of the company’s Systems and Applications e.g., NAV, Finacle, U-direct
- Good Knowledge of Microsoft Office
- Good Understanding of PENCOM guidelines and Regulatory Requirements.
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.
Job Title: Team Member, Enterprise Integration
Location: Nigeria
Job Objective(s)
- Implementation of process automation, leveraging on integration technologies based on the Enterprise Service Oriented Architecture Framework
- Implementation of SLA and Notification Services for process and service monitoring
- Orchestration technology implementation, administration and customization
- Implementation of Business Activity Monitoring with performance indicators and dashboards for services
- Solution design and analysis for process integration
- Provide final Level support on middleware and service integrations
- Provide 3rd level support for platform based solutions under purview before final escalation to vendor/OEM
- Perform other duties as maybe assigned by the Department Head, Workflow Automation and Enterprise Integration and the Unit Head, Enterprise Integration
Minimum Education Qualifications
- Bachelor’s Degree – Graduate Degree (BSc. BEng, B-Tech)
Previous Work Experience Requirements:
- At least 3+ years of technical experience or as an architect/programmer in the following technologies
- Collaboration technologies (Microsoft Office SharePoint Server 2007/2010/2013, Visual Studio Team System 2005/2008 and/or Team Foundation Server 2010)
- Workflow Technologies (OOB SharePoint 2007/2010 Workflow, Microsoft InfoPath 2007/2010 with Microsoft SharePoint Designer 2007/2010, Microsoft Visual Studio Workflow Development)
Skills required:
- Systems development management (DLMG L6)
- Team Foundation Server for SDLC Management.
- Software development process improvement (SPIM L6)
- Methods and tools (METL L5)
- Systems design (DESN L4)
- Solutions architecture (ARCH L5)
- Process Integration (PIN L4)
- Innovation (INOV L5)
- Research (RSCH L3)
- Technical Specialism (TECH L4)
- C descendant Languages: ASP and/or C++ and/or C#, XML and/or REST, Web Services
- Programming/software development (PROG L5)
- Business Analysis (BUAN L4)
- Application Support (ASUP L5)
- Release and deployment (RELM L4)
- Change implementation & management (CIPM L4)
- Problem management (PBMG L4)
- Emerging technology monitoring (EMRG L5)
Knowledge:
- Ability to communicate ideas in both technical and user-friendly language
- Ability to conduct research into application development issues and products
- Development, customization and implementation of software solutions
- Strong customer service skills and demonstrated ability to build professional relationships
- Excellent knowledge of programming / systems analysis, as well as quality assurance, prototyping, construction, integration, and migration functions
- Full lifecycle experience in architecting large scale scalable applications
- Proven experience in overseeing the direction, development, and implementation of software solutions
Interested and qualified candidates should:
Click here to apply
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