Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Nigeria
Employment Type: Contract

Job Description

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Perform other duties as assigned.

Qualification Requirements

  • B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
  • Very quick learner
  • Proficiency in the use of Microsoft Office Suite
  • Strong computer skills
  • Interpersonal skills
  • Good written and oral communication
  • Service orientation and strong Customer focus
  • Integrity.
  • Keen attention to details
  • Good team player
  • Relationship Management
  • Problem Solving

Job Title: Bank Teller

Location: Nigeria

Job Responsibilities

  • Accept cash and checks for deposit and check accuracy of deposit slip
  • Maintain professional relationship with customer
  • Provide Account services to customers by receiving deposits and loan payments.
  • Process cash withdrawals.
  • Contribute to team effort by accomplishing related results as needed.
  • Reconcile cash transactions
  • Identify Client values and proactively seek to provide solutions and services to meet identified needs.

Job Requirements

  • Highest qualification must be Ordinary National Diploma Certificate (OND).
  • Must have a can-do attitude and willing to learn spirit
  • Must not be above 30 years of age.
  • Must have a good command of English.

Job Title: Direct Sales Agent
Location: Nigeria
Employment Type: Full Time

Job Requirements

  • They must possess a minimum of OND
  • They must understand the whole rudiments of sales process and relationship management.
  • They must possess competence in persuasive selling.
  • They must age less than 30 years.
  • They must be very hardworking, target oriented with high levels of integrity to achieve set targets and objectives.

Job Title: Loan Officer
Location: Nigeria
Employment Type: Full Time

Job Description

  • Contributing to daily marketing activities.
  • Grow the Banks customer base.
  • Booking of good loans and collection of loan repayment.
  • Opening of new accounts.
  • Proper follow up on existing customers.
  • Daily monitor the loan Portfolio.
  • Prospect customers daily.
  • Advertising of the bank’s products.
  • Deposit mobilization.

Job Qualifications

  • Bachelor’s Degree
  • Experience: Minimum of 1 year  bank experience as a Loan Officer

Job Title: Trade Officer

Location: Nigeria
Job Type: full-time
Specialization(s): Others

Job Summary

  • To manage all trade transactions within the region in line with all approved policies and standards and represent the bank in trade related meeting organized by CBN, Customs and other government agencies.

Job Description

  • To review and process Form M & PAAR.
  • Release of shipping documents to customers.
  • Engage in training of the region on Trade and its dynamics.
  • Attend to trade inquiries while liaising with Head Office on quick resolutions.
  • Represent the bank in trade related meetings/ conferences/seminars organized by CBN/Custom and other government agencies in the zone.
  • Review documentations and fast track all trade transactions in the region.
  • Engage in marketing calls with the business team to harness trade opportunities.

Job Experience

  • A minimum of first degree in any discipline.
  • Proficient in the use of Microsoft Excel and Power Point
  • Ability to accurately prepare monthly, quarterly and annual reports.
  • Strong willed, high integrity, Intelligent, hard working.
  • A professional qualification will be an added advantage
  • Good communication skills
  • Strong interpersonal and problem-solving skills

Job Title: Digital Marketing Specialist

Location: Nigeria

About the Job

  • An exciting challenge for the right candidate who wants to shape their own role and make a difference.
  • The successful candidate will be someone who is in touch with the spectrum of conversations taking place online and excited by the prospect of driving forward the brand through digital channels.

Working with and alongside our product marketing teams, the successful candidate will be responsible for the delivery of the Brand’s digital activity. Getting stuck in to fill gaps, add expertise and further develop the team.

  • Manage, plan, collaborate and execute digital marketing actions including but not limited to paid media advertising.
  • Receive and digest externally provided research, including keyword research and competitive analysis of the industry to provide strategic digital direction.
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Brainstorm new and creative growth strategies.
  • Proactively work with marketing, sales, product and other subsidiary teams to ensure campaigns are planned for and optimized from a digital perspective.
  • Manage and plan budgets concerning the wider business goals and priority objectives, including cost controlling to ensure consistent returns on investment.


  • At least 5 years of relevant experience in a senior digital position successfully managing and executing marketing strategies and campaigns across a broad variety of channels and markets.
  • Comfortable analysing high volumes of data daily.
  • Experience with Digital Marketing tool stack including Google Suite and more.
  • Experience in CRM and digital user experience is a plus.
  • Clear understanding and experience with SEO and SEM

Job Title: Business analyst, Subsidiary Business Development – Retail and Digital Channels

Location: Nigeria
Job Type: Full time


  • Identify performing and non-performing branches and Subsidiaries and provide necessary support to ensure targets are met
  • Manage market research (industry, segments and competition) to guide development of value propositions and help management make strategic business decisions
  • Prepare detailed analysis with month on month comparison of each Subsidiary’s performance per product and channel
  • Review, constantly and consistently, the Bank’s retail products and channels to ensure that they are still competitive and relevant to target market and customers; and identify trends that can enable management decision making
  • Investigate and report on product and channel specific issues based on constructive analysis and interpretation of data
  • Implement product and projects and / or events and ensure successful completion within the planned timelines
  • Develop and apply appropriate product pricing and performance measurement models for target markets for products and channels
  • Monitor, review and report Subsidiary wide the performance (Counts, Volume and Value) of these products and channels developed and managed in the market:
    • Ensure product and channel profitability to the Bank
    • Ensure the Bank’s deposit and Risk Asset targets are met through the products
    • Ensure increase of the Bank’s market share, through increase in the number of accounts opened, products issued and channels subscribed in the Bank
  • Develop and apply appropriate product and channel pricing and performance measurement models for target markets
  • Participate in events, where the Bank’s products and channels are show-cased and awareness for the Bank’s services are created
  • Organize Bank wide trainings for all Personal banking teams on the various suites of products and channels; ensuring the achievement of result and set targets for each Subsidiary
  • Assist the Retail business stakeholders and Retail Communications to discuss and identify their marketing and communication needs
  • Review, constantly and consistently, the Bank’s retail products and channels to ensure that they are still competitive and relevant to target market and customers; and identify trends that can enable management decision making
  • Work with various units to achieve products’ and channels’ objectives
  • Perform other duties as assigned by supervisor


  • Good Customer Service / Relationship Management
  • Strong Financial Analysis / Interpretation capabilities
  • Oral & Written communication
  • Analytical Skills/ Problem solving
  • Self-Management
  • Interpersonal Skills
  • Results/Action Orientation
  • Presentation Skills
  • Ability to manage multiple tasks
  • Strong strategic orientation Skills
  • Team work
  • Initiative
  • Entrepreneurship/ taking ownership


  • Leave Allowance, Medical Allowance, Bonus payments as applicable, Passage as applicable, 13th month as applicable

How to Apply
Interested and qualified candidates should forward a detailed CV to [email protected]

Application Deadline: 30th July, 2021

Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like