Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc
United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location:  Nigeria

Job Objective

• Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

Roles and Responsibilities

• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
• Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
• Conduct / ensure branch training/meeting sessions in line with policy.
• Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
• Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

Skills Required:

• General Managerial / Administration.
• Team building / Conflict Management.
• Strong Personality / Firm & Assertive.
• Capacity to manage and absorb pressure.
• Entrepreneurship / Taking Ownership.
• Supervisory skills.
• Organization / Coordination skills.
• Good Communication Skills (oral and written).
• Good Interpersonal Skills.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Knowledge Required:

• Good Knowledge and understanding of banking operations.
• Good Products Knowledge.
• Good understanding of Customer Services.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Cash Officer

Location:  Nigeria

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Ensure effective and timely service delivery to customers at all customer service units.
• Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
• Maintain a customer friendly disposition at all times.
• Ensure prompt TAT in line with service level agreement.
• Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
• Acknowledge of MICR cheques issued on the system.
• Review teller’s payout limit, taking into cognizance the teller’s error rates
• Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
• Ensure transaction vouchers are called over after the close of business daily
• Maintain up-to-date cash tellers’ proofs and vault registers.
• Ensure the branch maintains cash holdings within the approved COP limit.
• Ensure zero fraud tolerance / error rates.
• Supervise the activities of all tellers.
• Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
• Administration of Cash and Vault.
• Ensure availability and workability of working tools for tellers
• Authorize all cash transactions above tellers’ limits

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.

Skills Required:

• Good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Excellent Numerical skills.
• Problem solving skills.
• Attention to details.
• Fast and error free processing.
• Customer friendly disposition.
• Supervisory skills.

Knowledge Required:

• Good knowledge and understanding of Teller Operations.
• Basic Accounting knowledge.
• Customer Relationship Management.
• Cashier activities.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Profit Center Manager (Personal Banking / SME)

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Roles & Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Drive the reactivation of all inactive/dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

• We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
• The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Business development and acquisition
• Marketing, Selling and Cros
• Good knowledge of the Bank’s products and services.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.
• Excellent Communications skills (written and oral)
• Marketing and Selling skills

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Profit Center Manager (Consumer Loans)

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.

Roles and Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Drive the reactivation of all inactive / dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Perform other related duties as assigned by the Business Manager.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Candidate’s Profile

• We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
• The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.
• Excellent Communications skills (written and oral)
• Marketing and Selling skills

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Business development and acquisition
• Marketing, Selling and Cros.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Relationship Officer (SME)

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Roles & Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Drive the reactivation of all inactive/dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

• We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
• The ideal candidates must currently work in a commercial bank as marketers with 2 years’ cognate experience.

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Good Relationship management skills.
• Confident and must possess excellent networking skills.
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cros.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Relationship Officer (Commercial)

Location: Nigeria

Job Objective

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

See Also: CBN Offers Nigerians ₦5bn In ‘100 For 100 PPP Loan’ (See Details And Apply)

Roles & Responsibilities

• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and Upsell the banks products.
• Market the brand.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 2 – 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.

Knowledge Required:

• Good Knowledge of the products and services of the bank.
• Banking Operations, Policies, and Procedures.
• Excellent knowledge.
• Basic knowledge of Finance, Accounting and Economics.
• Business development and acquisition.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
• Excellent Communication skills – oral and written.
• Must be self-driven, and have a passion for Marketing.
• Good Relationship management skills.
• Confident and possess excellent Networking skills.
• Must be Strong, Tenacious and Persuasive.
• Strong Selling / Marketing skills.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Head of Processing

Locations:  Nigeria

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient TAT in line with service level agreements.
• Ensure effective utilization of physical assets at the Customer Service Support Unit.
• Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
• Ensure timely reconciliation and proof of accounts
• Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
• Serve as an effective backup for the BOM.
• Drive timely and error-free processing culture among team members.
• Ensure timely balancing and execution of end-of-day procedures.
• Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
• Perform other related duties as assigned by the BOM.

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Knowledge Required:

• Good knowledge and understanding of banking operations.
• Good understanding of basic accounting.
• Conflict management.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc

Skills Required:

• Good knowledge and understanding of Banking operations.
• Excellent customer service capabilities.
• Attention to details.
• Good Interpersonal skills.
• Fast and error free processing.
• Supervisory skills.
• High level of integrity /Sense of Responsibility.
• Basic Accounting knowledge.
• Analytical skills/Problem-solving.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  2nd December, 2021.

Massive 2021/2022 Job Recruitment at United Bank for Africa Plc